27 January 2020, The recent outbreak of coronavirus has been severe. After assessment of the situation, Forest City has carried out preventive measures in the entire Forest City since 22 January, to ensure the health and life of all residents and tourists are protected. On January 25, the Ministry of Health of Malaysia announced the first confirmed case of new coronavirus pneumonia in Malaysia. Forest City hotels, property management, commercial department, golf club, etc. have further upgraded the relevant control measures to ensure better prevention of the disease.

24 hour body temperature monitoring for incoming and outgoing personnel at Forest City Customs Checkpoint

Regular disinfection of equipment by the cleaner

The hotels are continuously taking a series of precautionary measures to ensure good health condition of hotel guests and employees. These include provision of disinfectant at the front desk for staff and guests to disinfect countertops and clean their hands; increasing the disinfection frequency at the hotel’s public areas, especially the lobby, toilets, lifts and other areas with high human traffic; conducting special training for employees on disease prevention and control knowledge and inspection of staff living areas.

Hotel staff checking temperature before duty

The property management team has adopted several preventive and control measures in all public areas in order to protect the lives and safety of residents and minimize the spread of disease.  A “property management emergency plan” was developed to provide a guidance on the roles and responsibilities, the operation and response procedures, as well as the supplies and equipment replenishment plan. Education to the residents and members of public has always been adhered to, and free masks have been provided for the residents. The shuttle buses on the island have been equipped with thermometers to detect body temperatures. Passengers can board the bus only after their temperature is tested as normal and are with their mask on. In addition, the property management team also provides free errand service to provide convenience for the residents.

Body temperature checking for residents before boarding the shuttle bus

Regular disinfection of the estate facilities by the cleaner

As for the management of commercial street, all businesses remain as usual. The commercial department has formulated a “commercial emergency plan” and suspended all celebration activities by the tenants to avoid crowds. The tenants are also required to sterilize the shop every day, especially for the F&B shops. Disinfectants need to be added to the tableware cleaning. We have strengthened the risk management of tenants, required them to comply with the relevant regulations and manage the in-and-out of customers effectively.

Shop staff from commercial street and transportation hub taking preventive measures to comply with the requirement

The golf club has suspended the new bookings for the two courses under its jurisdiction for 15 day, and the driving range was closed for 15 days as well for complete disinfection. In addition, a large amount of disinfectant and hand sanitizer were provided at the club for staff and customers to clean their hands at any time. Public areas such as golf carts and locker rooms have been cleaned and disinfected rigorously.

Regular disinfection of equipment by the golf club stuff

All Forest City staff have also carefully studied the risk prevention system and operational procedures including wearing a mask, frequent hand washing and disinfection, etc.

The staff need to check temperature before entering the work area

The residents have expressed their gratitude and support for all the precautionary measures taken by Forest City. We will continue to raise the risk prevention and control awareness of the residents through our efforts, take preventive measures accordingly to minimize the spread of disease, and provide a safe and healthy living environment for every resident. In the meantime, Forest City will update relevant information in a timely manner in accordance with relevant requirements from the government. “Prevention is better than cure!” We will release epidemic prevention guideline and Standard Operation Procedure (SOP) to ensure Forest City preparedness in dealing with the novel coronavirus (2019-nCoV).

We also working closely with authority bodies for an effective outbreak management to ensure a healthy, hazard-free environment.

Let’s pray this epidemic gone soon.

May all is well.